KARL MAYER focuses on customer benefits, not only when it comes to the machines, but also in its after-sales support. To provide them with maximum support for their individual needs in their everyday work, the world market leader has now also combined its extensive support services to form package solutions.
The new Care Solutions packages offer various services at corresponding prices. General contents include remote services, machine monitoring via dashboard, machine health checks in line with an inspection log, sharing expert knowledge and managing spare parts efficiently. One package series also takes into account a goodwill extension for selected machine components.
“Our goal is worry-free operation. We want to support our customers with predictable care so that they can use our machines efficiently at the highest quality level throughout their entire service life,” explains Axel Wintermeyer, Care Solutions Division Manager at KARL MAYER.