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Care Solutions – Expert knowledge, spare parts management and online services in a support package made to measure Learn moreKARL MAYER offers its customers in the Warp Knitting Business Unit not only high-performance models, but also a wide range of solutions for after-sales support. The most important of these are the well-stocked, broad-based WEBSHOP SPARE PARTS for easy and fast spare parts ordering, and experienced service technicians who help with the installation and operation of the production equipment. This support reduces unplanned machine stops, downtimes and product waste - effects that can now be intensified and expanded with KARL MAYER's service innovation Care Solutions. The new offer gives the customer more freedom to concentrate even more on his core competences. For this purpose, the previous support services are available in a new orientation and additional extensions.
A new feature is an online platform that provides access to the extensive know-how of KARL MAYER's experts and, in addition to the Webshop, also offers access to other online service solutions. "We are convinced that digital service offerings are the key to strengthening our customers' competitiveness, today and tomorrow. Easy availability, exchange without misunderstandings, and direct connections to the right support are only possible digitally and by integrating the machine into a service support network," explains Kong Zhen, KARL MAYER's Chief of Care Solutions China.
Through Care Solutions, customers of the global market leader benefit from tailored support packages comprising expert knowledge, spare parts management and online service. The solutions developed for this purpose are continuously being expanded and supplemented to meet the changing needs of the market.
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