All-round support,
easy access
KARL MAYER presents new Care Solutions features at ITMA ASIA + CITME 2025
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WE WARP. WE KNIT. WE CARE. – KARL MAYER takes care of its customers in all their concerns, quickly, efficiently and comprehensively. Full support includes training courses at the company's own academy, as well as textile and technological consulting, the realisation of specific projects from idea to prototype, but above all after-sales support with speed, efficiency and expertise, worldwide. The company's Care Solutions offerings have long made the difference. Visitors to ITMA ASIA + CITME 2025 in Singapore can find out what's new. The presentation in the Care Solutions area of the KARL MAYER booth will focus on the Customer Portal and the WEBSHOP SPARE PARTS, which offer even more benefits with new features.
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"We support our customers with a wide range of solutions, but also with prudence and understanding for their requirements. Therefore, our new developments were primarily aimed at making our products even easier and more convenient to use."
Customer Portal with a sharpened solution portfolio
The Customer Portal serves as a central landing page, offering convenient access to KARL MAYER's after sales services, spare parts and digital services. The company has sharpened its focus on digital solutions and adapted the infrastructure for their provision.
These digital services are used without external networks such as the cloud. All you need is a latest-generation k.ey device. The hardware is supplied free of charge, is connected to the customer's internal company network and provides the necessary software.
Three services are available. With Remote Support flat, customers can easily take advantage of remote diagnosis and maintenance options, reducing machine downtime without the need for on-site technicians. A dashboard ensures efficient performance monitoring of the machine park. An easy-to-use CORE LITE software is available for those who would like to continue using digital products for patterning.
All these services can be used within the internal company network and are also accessible from outside the company via the company's internal VPN. An application programming interface (API) is available for connecting the machine to the internal network. The interface also enables connectivity with a company-owned dashboard or an ERP system.
Spare parts sourcing with simplified order management
The WEBSHOP SPARE PARTS offers customers even more convenience and speed when ordering replacements. By clicking on the “Place an order” button, the offer for purchasing a spare part can be added directly to the shopping basket and placed as an order – without any waiting time! The “Convert offer to order” button also offers the option of adjusting an offer directly in the individual enquiry basket. Customers can now easily add or delete items themselves, change the order quantity and merge multiple offers – directly via their personal web shop user account, without having to go through emails.
Visitors to the Care Solutions area of the KARL MAYER stand A 301 in Hall 5 of the Singapore EXPO during ITMA ASIA + CITME 2025 can experience the customer portal, the above-mentioned digital products and the web shop live. Tetsuji Yasumura looks forward to a variety of discussions with his guests.
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- Movement without gears. Patterning without limits.
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One machine,
double output -
High style meets
high speed at
ITMA ASIA 2025 -
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Reorientation and
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Odlo launches
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collection -
3D warp-knitted
textiles – a new
dimension in sound insulation -
Universal and
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the SCOTT
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20 years of KAMCOS®
and pioneering in
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machine control -
Lightweight material
for a difficult task - Machine family for the production of high-performance stone bags
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3D crinkle look with
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- Learning for working life
- Starting the year from pole position
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“Big C” with a small environmental
impact - Warp knits for ice princesses and princes
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High-performance
warp knitting machines
for Heimtextil guests - Care Solutions now with even more benefits and ease of use
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- New double raschel machine impresses with its price-performance ratio
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Brilliant fabric appearance,
highly filigree
pattern design -
Successful warp knitting machines and textile
show to master the changes of our time -
One step
ahead in
sun protection - Convincing presentation, intensive discussions, agreed projects
- ITMA ASIA + CITME 2024 - springboard for new customer projects
- Benefit from the growing trend for sun protection
- Investing in sizing technology from KARL MAYER
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Successful start
to the trade fair -
Machine premiere and new business potential
for Technical Textiles - What’s new in warp knitting?
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Pulling out all the
stops when it comes
to wearing comfort -
In close pursuit of
the Leavers look - Net pioneer on course for expansion
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Defence is worthwhile, especially in the case
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First energy efficiency solution
for warp knitting
machines -
Electrifying
opportunities for new
business potential - Green prospects for composites
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Being
on the right track - KARL MAYER TURKEY appoints General Manager
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- Naturally beautiful
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- service4you
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- Mastering a hairy affair
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- SUIT YOURSELF
- Raschel machines with more diversity and a digital generation HKS with performance upgrade
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- High up with green nets
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- Lace that spices up our lives
- A Market in Motion
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- Warp knitting expertise for the USA
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- Next generation bio-derived LYCRA® fiber
- Collections that provide FURORE
- “Clothes maketh the man”
- Customised, cost-effective implant solutions
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- More lapping variety, more shape power
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- Seducer with environmental awareness
- Two styles, one look
- Full service packages for machine operation
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- Speed PLUS variety in elastane processing
- Fit for the terry cloth market
- Comfortable and sustainable
- Made for you
- Dissolving design boundaries
- Beautiful and comfortable
- Colourful fun on the beach and by the pool