All-round support,
easy access
KARL MAYER presents new Care Solutions features at ITMA ASIA + CITME 2025
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WE WARP. WE KNIT. WE CARE. – KARL MAYER takes care of its customers in all their concerns, quickly, efficiently and comprehensively. Full support includes training courses at the company's own academy, as well as textile and technological consulting, the realisation of specific projects from idea to prototype, but above all after-sales support with speed, efficiency and expertise, worldwide. The company's Care Solutions offerings have long made the difference. Visitors to ITMA ASIA + CITME 2025 in Singapore can find out what's new. The presentation in the Care Solutions area of the KARL MAYER booth will focus on the Customer Portal and the WEBSHOP SPARE PARTS, which offer even more benefits with new features.
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"We support our customers with a wide range of solutions, but also with prudence and understanding for their requirements. Therefore, our new developments were primarily aimed at making our products even easier and more convenient to use."
Customer Portal with a sharpened solution portfolio
The Customer Portal serves as a central landing page, offering convenient access to KARL MAYER's after sales services, spare parts and digital services. The company has sharpened its focus on digital solutions and adapted the infrastructure for their provision.
These digital services are used without external networks such as the cloud. All you need is a latest-generation k.ey device. The hardware is supplied free of charge, is connected to the customer's internal company network and provides the necessary software.
Three services are available. With Remote Support flat, customers can easily take advantage of remote diagnosis and maintenance options, reducing machine downtime without the need for on-site technicians. A dashboard ensures efficient performance monitoring of the machine park. An easy-to-use CORE LITE software is available for those who would like to continue using digital products for patterning.
All these services can be used within the internal company network and are also accessible from outside the company via the company's internal VPN. An application programming interface (API) is available for connecting the machine to the internal network. The interface also enables connectivity with a company-owned dashboard or an ERP system.
Spare parts sourcing with simplified order management
The WEBSHOP SPARE PARTS offers customers even more convenience and speed when ordering replacements. By clicking on the “Place an order” button, the offer for purchasing a spare part can be added directly to the shopping basket and placed as an order – without any waiting time! The “Convert offer to order” button also offers the option of adjusting an offer directly in the individual enquiry basket. Customers can now easily add or delete items themselves, change the order quantity and merge multiple offers – directly via their personal web shop user account, without having to go through emails.
Visitors to the Care Solutions area of the KARL MAYER stand A 301 in Hall 5 of the Singapore EXPO during ITMA ASIA + CITME 2025 can experience the customer portal, the above-mentioned digital products and the web shop live. Tetsuji Yasumura looks forward to a variety of discussions with his guests.
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